“It became very obvious that we had to put customers at the Heart of our Strategy and so what we would have to do is Change the Culture. What we felt was that ‘Investors in People’ would provide the framework to help us engage with our people in order to undertake that transformation.” Julie McComasky, HR Director SCOTRAIL
“We have now achieved our objective of putting people at the heart of our organisation.”
“Right form the very beginning we wanted a framework to improve performance and we wanted a framework for us to analyse and look at Best People Practice. And what better framework for us than ‘Investors in People.'” Andrew Batchelor, General Manager The LANDMARK Hotel London.
Batchelor: “Of course, when we have that level of commitment from our team, what we are also seeing is an improved guest experience and as a result improved performance for our company. (….) IiP resulted in to be better tomorrow than we are today.”
Als 5* hotel ziet the LANDMARK HOTEL het als haar plicht Morgen Beter te zijn dan Vandaag! De casestudy: ‘Cultural Change LANDMARK London means Improvements for All’.
Zou diep in hun hart iedere organisatie, iedere medewerker, iedere manager dat niet willen: morgen beter zijn dan vandaag? 😉
“Investors in People, it’s a great, inspirational journey“.
Inderdaad…… (NB: zowel SCOTRAIL als The LANDMARK zijn ‘Gouden’ IiP-ers.)